Okay, so, picture this: I got this new eero mesh Wi-Fi system, all excited to finally have stable internet throughout my house. I’ve heard good things about eero, so I figured, why not? Unboxed everything, looked pretty sleek, honestly. Followed the instructions, downloaded the app, and started setting it up. It was smooth sailing at first. The app was pretty straightforward, you know?
But then, bam! It just wouldn’t connect to the internet. The little LED light on the eero was blinking red, which, according to the app, means there’s no connection. Great. So, I started troubleshooting, like anyone would. First thing I did was the classic “turn it off and on again” routine with my modem and the eero. Unplugged them both, waited about a minute, plugged the modem back in, waited for it to boot up, and then plugged the eero back in. Still nothing. Red light’s still mocking me.
Then, I thought, maybe it’s the app. Maybe I did something wrong during setup. So, I went into the eero app, and guess what? There’s a whole section for troubleshooting. Found a button that said “Troubleshooting”. Clicked it, and nothing useful came up. I even went to the settings in the app, found a “Delete Your Network” option under “Advanced settings”, so I deleted the network that I had set up. Then tried setting up the eero network from scratch again. No luck. Still that blinking red light.
Next up, I figured maybe it’s a firmware issue. You know, sometimes devices need an update to work properly. I checked the app, but there was no clear way to manually update the firmware. I assumed it would do it automatically, but who knows? I also tried what other people suggested: unplugged all my Eero’s, waited for about one minute, then plugged my gateway Eero back in first, and then after it showed a white light, I plugged other Eero’s in one by one. No luck.
At this point, I was getting pretty frustrated. I mean, I just wanted my Wi-Fi to work! I even tried using a different ethernet cable, thinking maybe the one that came with the eero was faulty. Nope. Still nothing.
I even started to activate something called “Legacy Mode” in the eero app. Still nothing.
- Unplugged modem and eero
- Waited, plugged modem back in, then eero
- Checked the app, deleted and reset the network
- Checked firmware (couldn’t find a way to manually update)
- Tried different ethernet cable
- Tried activating Legacy Mode in the app
Finally, after hours of messing around, I decided to just call eero support. It was a long wait, but eventually, I got through to someone. They walked me through some of the same steps I had already tried, but then they had me do something different. They had me log into the router that I had, change some settings, and then try again. I was skeptical, but I tried it anyway. Still nothing.
Ultimately, the eero support person told me that there might be a problem with the eero itself, so I had to go through the whole process of returning it and getting a new one. What a hassle! After I got the new one, I had to repeat the setup process again, and this time, everything worked smoothly. I don’t know what happened there, but I’m just glad that it works now.
The whole experience was pretty annoying, to be honest. I spent hours trying to fix something that should have just worked out of the box. But hey, at least I learned a lot about troubleshooting network issues. And now I have a working Wi-Fi network, so I guess it all worked out in the end, right?